Participants pour encomiums as HMC September Masterclass records 100 participants, breaks records

Participants pour encomiums as HMC September Masterclass records 100 participants, breaks records

Participants of the Hotel Managers Conference September 2023 Masterclass have continued to pour in encomiums for the impacts of the Sessions and to the organizers for sustaining such platform that aims to horn up skills for professionals in the hotel and hospitality industry.

Justina Ovat setting up for the Masterclass, assuring students of her readiness to impact

The September Edition of the Masterclass centered on the topic, ‘Elevating Guests Experience: From Welcome to Farewell', and lecture was anchored by Mrs. Justina Ovat.

Justina Ovat during the lecture

Lead Tutor, Justina, is a Hospitality Trainer, Service Design Specialist; Vice President South-South for FTAN; she is the President, Women in Hospitality, Nigeria; Founder, Justina Ovat Foundation and she is the Principal Consultant, Calabar Hospitality House Limited.

More Staff from Unic Suites & Hotel Owerri, Imo State during the Masterclass Zoom session watching as a group 

This is coming as the September 2023 Masterclass has broken records for previous Masterclass as it achieved a record of hosting over 100 participants on the session held over the Zoom  meeting platform. Though the officially registered participants were 96, there are several incidents were about 3 or 4 persons shared the same screen.

The lecture officially scheduled for just 2 hours stretched longer to 2 hours, 38 minutes as participants could not get enough streaming from the indefatigable Lead Tutor, Justina Ovat.

The participants represented over 80 hotels from the 6 geopolitical zones of Nigeria, who are eager to upgrade and refresh their skill in a guest to see that guests who walk into any hotel in Nigeria enjoys the same standard of service with very minimal complaints.

Zoom screen during the Masterclass lecture

Mr. Gbenga Sunday, Convener of HMC & Awards and the Chief Host of the Masterclass enthused with excitement, “The experience tonight is a testament of greater things to come and that HMC's vision of continues training and impacting the hotel business sector in Africa for standard, is positively on course'.

A Staff of Unic Suites & Hotel, Imo State during the Masterclass Zoom session

Chef Paulinus Okon, ‘De Magic Finger’, who is the National President, Association of Professional Chefs Nigeria, his characteristic avuncular manner, exclaimed, "Wow! That was a great class"!

Charity of Old English Bar & Grills Owerri, in her response to the class said that, ‘It was such an educative and interactive session. Thank you so much Ma’am  Justina Ovat and thank you sir, Mr. Gbenga Sunday for this Masterclass'.

Mr. Obinna CJ Osueje, General Manager, Unic Suites & Hotel Owerri, Imo State, being elated about his experience at the Masterclass, responded with, "Thank you so much to my mentor, Mr. Gbenga Sunday. Thank you sir for bearing this vision and thank you so much Mrs. Justina Ovat⁩, for such an awesome Master class! Now our Management team at Unic Suites & Hotel Owerri are filled with knowledge for implementation.'

In her feedback, Stella Nma Iwuoha, General Manager, CKSR Hotel, GRA, Port Harcourt, Rivers State, in her reaction said that, ‘It was a great lecture'!

While Miss Sandie of ‘Bold in Ankara, Uyo, Akwa Ibom State, exclaimed, “I’m just super excited I was part of this life changing class, I got to learn extensively about customer service on a level I never understood before, thank you very much for this amazing class. Looking forward to the next.”

On her reaction, Miss Osim Anabel, expressed, “Good evening Ma. First, I want to thank you for the knowledge you have impacted in to us. The class was wonderful! A big thank you to our lecturer! I really appreciate your effort Ma. Thank you.”

 The Masterclass is monthly lecture focusing on relevant areas within the hotel and hospitality sector in Nigeria.