‘Dedication to duty, commitment to highest industry standards on customer satisfaction, retention stands us out’- Mr. Johnson Arji, GM Casoni Hotels

Mr. Johnson Ikechukwu Arji, General Manager, Casoni International Hotel & Suites Port Harcourt.

‘Dedication to duty, commitment to highest industry standards on customer satisfaction, retention stands us out’- Mr. Johnson Arji, GM Casoni Hotels

Mr. Johnson Ikechukwu Arji, General Manager, Casoni Hotel & Suites has revealed the secret of the outstanding performance of the hotel within its first year of operation leading to the award of “Best City Business Hotel in Nigeria”.

Speaking during the one year anniversary celebrations of the hotel which is situated in the center of Port Harcourt City, Mr. Johnson explained that the hotel’s ‘dedication to duty and commitment to the highest industry standards about customer satisfaction and retention form part of what we are celebrating today.’

‘In line with our policy and requirements of ensuring cordial relations with all Authorities and persons as a responsible organization, we do not only obey all laws and regulations governing our operations but also maintain robust business relationships and dealings with relevant security agencies and bodies. This we pledge to religiously ssustain.

The General Manager went to explain that the proof of the uniqueness and quality of their services was attested to through the award it received from the hospitality industry when it was awarded the Best City Business Hotel in Nigeria 2022, within it’s first year of operations.

‘Quite mindful of the competitive atmosphere in the industry, we have evolved unique and peculiar business strategies that have kept us evidently relevant in the past year, so much so that Casoni International Hotels & Suites Limited was by the verdict of experts and consultants in the hospitality industry adjudged the “Best City Business Hotel” in Nigeria and awarded a certificate to that effect.

‘This award eloquently testifies to the fact that though we are new in the Industry as a hotel’, Mr. Johnson affirms, 'We have maintained, kept, and sustained the required standard in our operations.’

He went on to make a commitment that the hotel intends sustain the ‘same which we must aggressively continue to Improve upon. Remarkably, almost on daily basis, our website and other social Media handles receive comments/posts commending and complimenting the Management for quality services.’

Speaking about the hotel’s strategic plans for the coming years, Mr. Johnson explained that they would be, ‘Building on the gains of the past year, it is our promise to our esteemed guests, Customers, friends, and well-wishers that we shall significantly improve our services and ensure our facilities are maintained to meet the best international Standards.

'As a matter of fact, our Classic, Executive, Royal Deluxe, and Ambassadorial Suites as well as our special event halls are among the best in Town. Our Promise to improve the quality of our services is however based on Feedback received, as we tender an unreserved apology for observed lapses in our services.’

Casoni International Hotel & Resort is a world-class destination for comfort, relaxation and business, located at the center of the Garden City, and established for all-round customer satisfaction.

It is located in the heart of Port Harcourt, precisely along the popular Stadium Road (aka Ken Saro Wiwa Drive), and within a 5-minute walk from the Nigerian Airforce Base and NAF Airport Terminal.

The hotel is luxuriously and tastefully designed, finished and furnished for your best and delightful comfort and relaxation experience. It’s a hotel with class, and tailored to give you a home away from home.

‘With our seventy-four (74) exquisitely furnished rooms, bars, continental and local restaurants, varying sizes of seat-outs and pool-sides, 1000+ seating capacity of a variety of halls, gym facilities amidst freshly ventilated environment decorated with a world-class swimming pool amongst others, we bring you the best and choicest hospitality experience in the city of Port Harcourt’, he boasts!

Our environment is conducive, serene, quiet, tush and safe for personal comfort, corporate engagements, government functions and business meetings. No matter your class and comfort needs, Casoni International Hotel and Resort will not only meet them, but will exceed them.

We have assembled the best team of chefs in town with you in mind. We serve sumptuous continental and local delicacies of assorted aromas and taste. We ensure that our individual, corporate and expatriate guests are provided with the best foods and refreshme